“ In Delhi, the chemist is also a navigator of the city's dual healthcare systems: the public and the private. They often advise patients on how to access medicines from government hospitals' cheaper pharmacies or guide them through the paperwork of schemes like the CGHS (Central Government Health Scheme) or EHS (Ex-Servicemen Contributory Health Scheme). This role as a system navigator is invaluable for migrants, the poor, and those unfamiliar with bureaucratic processes. They act as translators not just of language, but of protocol, helping bridge the gap between the intention of public health programs and their actual uptake by the people. This requires patience and a deep, often learned-through-experience, knowledge of how the city's administrative machinery interacts with its healthcare infrastructure. -- https://genieknows.in/ ”